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Ability Advisor

Apply online at www.calgary.ca/careers
Ability Advisor
If you are committed to public service, enjoy collaborating with others, share our values and have
a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the
programs and operate the facilities which make a difference in our community. We support work-life
balance, promote physical and psychological safety, and offer competitive wages, pensions, and
benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is
representative of the community we serve. We welcome those who have demonstrated a commitment to
upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications
are encouraged from members of groups that are historically disadvantaged and underrepresented.
Accommodations are available during the hiring process, upon request.

As an Ability Advisor, you will be the primary Healthy Workplace contact for employees as they move
through the health system offering a holistic and pro-active approach to supporting employees who
are: healthy at work; working with health challenges; unable to work; on short- or long-term
disability leaves; returning to work; and/or working with accommodations. Primary duties include:

• Develop early intervention strategies and return to work (RTW) plans for disability claims to
provide positive support to leaders and employees.
• Provide information and referrals, when appropriate and necessary, to employees regarding
services, programs, and resources to support their health and well-being.
• Engage and provide insight regarding the interpretation of legislation, policies, procedures,
and day-to- day contract and vendor management to help resolve issues that may arise for employees.
• Make consultation referrals for complex cases, while maintaining the employee case to ensure
consistency, continuity, and optimize the overall employee experience.
• Collaborate with colleagues in Leader Support, Governance, Labour Relations, Business Advisory
Services, Environmental & Safety Management, unions, and others to determine strategies and tactics
that best support the positive outcomes for the employee and client.
• Initiate contact with employees in operation-specific areas as part of an early intervention and
prevention strategy; promote available benefit and wellness programs and help with service
• Monitor and evaluate plans and strategies, making changes as required, based on connections with
employees, medical updates, operational business needs, and legislative and/or contractual issues.
• Assess and monitor accommodation positions and jobs demand analyses relative to employee
functional abilities to facilitate return to work.
• Manage caseloads of 80-150 files including opening files within data base management system,
updating key communications within that system, and filing appropriately in terms of status.
• A completed 1 year certificate in Disability Management, Human Services, Vocational
Rehabilitation, or closely related health discipline and at least 3 years of experience in the
management of caseloads for ability management purposes.
• Experience coordinating employee accommodations and/or return to work efforts as well as
collaborating with interested parties (for example: leaders, healthcare providers, labour
relations) involved in the return of an employee back to work is essential.
• A strong working knowledge of, and the ability to communication effectively the applicable
legislation, union/association agreements, disability management principles, concepts, theories,
and best practices.
• A valid Class 5 Driver’s Licence (or provincial equivalent) and use of a personal vehicle for
business use.
• Preference will be given to applicants who possess experience in a large/multi-union
environment, accreditation with the National Institute of Disability Management and Research
(NIDMAR), and/or a designation such as a Chartered Professional in Human Resources (CPHR).
• Strong customer service and communication skills, with the ability to display a high level of
respect, empathy, and confidentiality when dealing with sensitive and personal information.
• Demonstrated ability to build and maintain productive and collaborative working relationships,
and effectively work through conflict and emotionally driven situations as part of a
multi-disciplinary team.
• Demonstrated critical thinking skills with sound judgment and decision-making

Pre-employment Requirements
• Successful applicants must provide proof of qualifications.

Union: CUPE Local 38
Position Type: 1 Permanent and 1 Temporary (up to 22 months)
Compensation: Pay Grade 9 $37.79 – 50.55 per hour Hours of work: Standard 35 hour work week
Audience: Internal/External
Business Unit: Human Resources Location: 800 Macleod Trail SE
Days of Work: This position works a 5 day work week with1 day off in a 3 week cycle.
Apply By: November 16, 2023
Job ID #: 308565

This entry was posted in Employment.